Simple precautions help protect your business when checking a quotation, placing a request or communicating with AVIO. This guidance is preventive; it is not an announcement of a particular fraud incident.
1. Check the website and contact route
Our website is avioceramic.com. Use the telephone numbers and links on our Contact page to verify a message independently. A copied logo, catalogue, email display name or WhatsApp photograph does not prove who sent it. AVIO also uses avioceramic@gmail.com; do not assume that every message using a familiar email address is genuine.
2. Confirm payments independently
Before paying, confirm the quotation or invoice, amount, beneficiary and bank details through your established AVIO contact. If a message changes payment instructions, call a number you already know or obtain independently from this website. Do not rely only on the number or link in the payment-change message.
This website currently has no public checkout or online payment facility. Public catalogue browsing and downloads do not require a payment. A saved request or exported order document does not itself confirm a sale, reserve stock or establish payment instructions.
3. Protect account details
Do not disclose passwords, OTPs, UPI PINs or card security codes to anyone in a call or message. Enter login details only on the verified AVIO service. Do not install an APK, remote-access tool or unexpected file merely because a sender uses the AVIO name. Check offers that create unusual urgency or promise guaranteed returns or business opportunities.
4. Report a concern
Contact info@avioceramic.com or use our published office numbers if a communication appears suspicious. Keep the message, sender address/number, link and transaction reference. Share only information needed to investigate and mask unrelated personal or payment information.
If money has been lost to cyber fraud in India, contact your bank immediately, call 1930 and report through the National Cybercrime Reporting Portal. These are government reporting channels; AVIO does not control their response or guarantee recovery. See the official portal guidance.
This guidance does not exclude rights or responsibilities under applicable law. For privacy concerns, contact our Privacy / Grievance Officer.